Customer Relationship Management
See a complete guest history inside LMPM. Track guest preferences and use this information to personalize their stay.
Track guest preferences.
The more you know about your guests the better a stay you can offer them. The better a stay, the higher your reviews may be. Guest relationship management involves logging information about guests that you use to enhance the level of service. For instance, if a guest mentions they have allergies you can add a note to their profile in LMPM detailing that they should receive a hypoallergenic pillow.
Our CRM is built directly into our software – it’s part of the “natural flow” of using the system.
See a complete guest history.
Every interaction with the guest is stored in LMPM, so you’ll be able to see their previous trips, emails they’ve received from your team, any notes previously attached to their account, and much, much more.
LMPM is packed with features to help busy property management companies run smoothly.
Track revenue and outgoing costs associated with your bookings. See overdue payments, perform month-end processing and bank reconciliation, and generate monthly statements for owners and tax purposes.
Take bookings directly from your LMPM website, powered by WordPress. Booking data seamlessly flows into LMPM.
List your properties on online travel agencies (OTAs) like Vrbo and Airbnb, and manage your listings from within LMPM.
Split revenue between owners and your company, and store legal documents so they never get lost. Owners can view property performance, make bookings, and download monthly statements from LMPM’s online Owner Portal.
Automate work orders to increase efficiency and ensure things happen exactly as they should.
Send emails to guests from inside LMPM and view their replies in a unified inbox that aggregates emails and inquiries from all channels as well as your LMPM website.
Use LMPM’s built-in customer relationship management (CRM) functionality to track guest preferences and customize their stay. Using our CRM is easy – it’s part of the flow of our software.
Quickly put together trips that involve multiple properties, add-ons, fees, and/or experiences.
LMPM comes with eSign rental agreements for you to manage, track, and centralize your legal needs.
A built-in dashboard shows real-time occupancy and sales performance data at a glance, as well as an activity feed with arrivals and departures.
Process credit cards, perform pre-authorizations, and take security deposits. Optionally set-up multiple payment accounts at the property level.
Optionally integrate LMPM with a variety of 3rd parties to access powerful features such as dynamic pricing, smart home keyless entry, and more.